Innovative Chania Citizen Complaint System (photo + video)

Program solves the hands of seniors who want to make claims or complaints about various problems they identify - Ten systems installed in Chania  

An advanced system that older people in the prefecture of Chania can use to report the problems and damage they find in the city has been introduced by the municipality of Chania.

This is an innovative complaints system for advanced citizens who do not have access to computers or have the necessary knowledge.  

"This system is easy to use and aims to facilitate the lives of older people who are active citizens. Designed exclusively by the municipality of Chania and the first to operate in Greece, it was designed under the 'smart cities' program. , funded by Interreg VA Greece Cyprus 2014-2020. A total of nine such systems have been installed throughout the prefecture of Chania, in all KAPI and KIFI of the municipality, as well as in the municipality of Chania.Citizens have the opportunity, giving some personal information about their exact address, etc. to report any problems, so that the municipal staffs can take action as soon as possible, "said Chania Mayor Panagiotis Simandirakis.  

For her part, Sevasti Polychronakis, head of the Chania municipality's planning and information department, said that the Chania municipality itself designed the system, which is a development of the 'Chania citizen' application for those who cannot use mobile phones. or computers."The" smart cities "project, which includes the municipal system, has a variety of actions beyond requesting, users can access the internet, that is, it works as a computer. It is important to note that citizens' requests they will be sent directly to the competent agency, which will arrange it, "Ms Polychronakis said.